Fix the address. Skip the ticket.
A missing apartment number or a checkout typo shouldn't need your support team. Customers can correct their shipping address, with autocomplete and validation on their edits.
COMING SOON TO SHOPIFY
Alfred Order Edits · Shopify order editing
Let customers
fix their order.
Keep your team
moving.
The wrong address. The wrong size. A change of mind. Give customers a simple way to sort it out before fulfillment, under rules you control.
Built and in Shopify review. Get an email when we launch.
Your storefront
j. JUNIPER SUPPLY
ORDER #1042
A little change? No problem.
You have 42 minutes to edit this order.
Everyday tee
$32.00Sand / M
Qty 1Correct your shipping addressExample
Cancel your orderExample
Your store. Your customer. Your rules.
Fewer routine support requests Native MCP + Agent APIOn your store's own domain
THE LITTLE THINGS, HANDLED
They made a mistake.
It doesn't have to become your to-do.
Give customers a clear path to the changes they need most, while your team focuses on the conversations that need a human.
Wrong size? Let them swap it.
Offer in-stock size and style swaps before fulfillment. You choose the products and swaps customers can make, and they review the change before saving.
Make cancellation straightforward.
Let eligible customers cancel with a clear refund preview. Choose instant cancellation or approval first, and offer an address fix or a swap when that solves the problem.
FROM “OOPS” TO SORTED
See it from your customer's side.
A few clear screens can save a whole conversation. Explore the three main workflows: correct an address, swap items, or cancel an eligible order. Then see how shoppers review the outcome and get confirmation.
Product design mockups with sample orders. Available changes depend on your store settings and each order's eligibility.
SHOPPER VIEW DESIGN PREVIEW
Showing example: Swap items.
A CALMER POST-CHECKOUT EXPERIENCE
One edit page.
A lot less back-and-forth.
NORTHWINDOUTDOOR ESSENTIALS
YOUR ORDER
A little change? Start here.
You can edit for 42 more minutes
Make your changes before your order goes to the warehouse.
Correct your shipping address
Jordan Lee · 1420 Pine St, Apt 4B
Seattle, WA 98101
Swap items
Not quite the right fit? Explore available sizes and styles.
Change size or styleNeed to cancel?
See your refund before deciding. This sample order is eligible for cancellation.
Cancel order01
Make the next step easy to find
Add an edit link to confirmation emails, the thank-you page, order status and customer accounts. Customers can also request a link from your store's lookup page.
02
Show only what is allowed
Your edit window, enabled changes and store rules decide what each customer can do. If a change isn't available, the page explains why.
03
Review it. Save it. Get on with the day.
Customers see the outcome before confirming. Your team gets a record in Activity, with order tags and timeline notes to keep everyone in the loop.
SELF-SERVICE, WITH BOUNDARIES
Less manual work.
Just as much control.
Convenience for customers shouldn't mean giving up control of your operations. Alfred checks what is allowed before a change goes through.
Be there at launchA window that fits your warehouse
Set your editing period around your fulfillment process, with optional Shopify fulfillment holds.
Rules that reflect your store
Protect final sale items, restrict address changes, and set limits by order or customer conditions.
Helpful agents. Clear guardrails.
Let support tools check your policy and have Alfred email a secure link to the customer. The customer stays in charge of the change.
BUILT WITH AI SUPPORT IN MIND
Your AI support team.
Your rules, built in.
Give your agent more than a generic answer to “Can I change my order?” Alfred provides the store policy, this order's eligibility, and a safe next step through a native MCP server and Agent API.
The agent guides. The customer confirms.
v1 tools never commit changes to an order.
{
"name": "get_edit_options",
"arguments": {
"order_number": "#1042",
"customer_email": "customer@example.com",
"action": "address"
}
}Illustrative response excerpt
{
"can_edit": true,
"link_sent_to_order_email": true
}Know the policy
Explain your editing window, enabled changes and payment rules before a customer starts.
Check the actual order
Use the order number and matching email to check eligibility and explain any restrictions.
Get them safely unstuck
A link-only agent can ask Alfred to email the edit link. The customer makes and confirms the change.
get_edit_policyExplain the policyget_edit_optionsCheck this ordercreate_edit_linkSend the safe next steppreview_editPreview the outcomeget_edit_historyUnderstand what happenedSame tools over MCP and REST. Server-enforced trust levels, rate limits and an audit trail. Available with the app at launch.
PAY FOR THE WORK IT DOES
Priced by edits.
Not every order you receive.
Every feature on every plan. Choose your allowance around the changes your customers actually make.
Planned free plan25 edits / month
Paid plans planned from$19 / 30 days
Prelaunch pricing, subject to change. Paid usage above the included allowance is billed separately, up to an approved cap.
A FEW THINGS TO KNOW
Before you join.
When will Alfred Order Edits be available?
The first version is built and is in Shopify's app review process. We're aiming to launch in the next one to two months, but timing depends on Shopify's review. Join the waitlist for launch updates; we won't promise a date before we know it.
What can customers change?
The core experience covers shipping address corrections, in-stock size and style swaps, and cancellation before fulfillment. You choose which changes are enabled. Availability also depends on the order, payment method and your rules. Item-editing availability will be confirmed at launch. Shipping-method changes and post-fulfillment returns are not included.
Do I control how long orders can be edited?
Yes. Choose a time after purchase, a daily cutoff in your store's timezone, or an until-fulfilled window. Store-specific rules can restrict changes further. Optional fulfillment holds help keep eligible orders from being picked while editing is open; confirm your fulfillment partner respects Shopify holds before enabling them.
Can my support team or AI agent use it?
AI support agents can check your policy, inspect order eligibility, preview a change and read edit history through the Agent API or MCP (Model Context Protocol). A link-only agent can ask Alfred to email a secure edit link directly to the address on the order. Links are never returned to the agent. The customer completes the change under your rules. The v1 agent tools do not change orders themselves.
Does it replace a returns or exchanges app?
No. Alfred Order Edits handles changes before fulfillment. Your returns and exchanges process takes over after an order has shipped.
What happens when I join the waitlist?
We register your interest in Alfred Order Edits and use your email for its launch updates. There is no payment, installation or commitment. You can unsubscribe from marketing emails at any time; existing unsubscribe preferences are respected.
Does Alfred have an MCP server for Shopify order editing?
Yes. Alfred Order Edits includes a stateless Streamable HTTP MCP server and a REST API exposing the same five tools. They use store-scoped Bearer keys, server-enforced trust levels, rate limits and an agent-call audit trail. Connection access is available after installation when the app launches.
Can an AI agent cancel an order or change my store's rules?
No. In v1, agents cannot commit an order change, cancel an order or change merchant settings. They can check and preview what is permitted, and link-only agents can trigger an edit-link email to the order's own address. Customers confirm changes on the storefront edit page.
THE NEXT APP IN YOUR ALFRED TOOLKIT
Make room for
fewer order-change tickets.
Alfred Order Edits is in Shopify review. Leave your email for launch updates, and keep running your store in the meantime.
No commitment Launch updates only