Effective Date: October 26, 2026
By installing, accessing, or using any Alfred application listed in Section 2 (each an “App,” and together with our website and related services, the “Service”), you (“Merchant,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not install or use the Service.
These Terms constitute a legally binding agreement between you and Alfred Commerce (“Company,” “we,” “us,” or “our”), the developer and operator of Alfred. By using the Service, you represent and warrant that you have the authority to enter into these Terms on behalf of yourself or the entity you represent.
Alfred Commerce offers the following Shopify-embedded apps. Each connects to your Shopify store via Shopify APIs. These Terms apply to every App you install; where a provision applies to only one App, it names that App.
An inventory intelligence and demand planning app, providing:
To provide these features, Alfred Purchase Orders accesses your Shopify store data including, but not limited to, your product catalog, sales and order history, inventory levels, and location data.
Schedules storefront changes, such as theme activations, product status, and price updates, and runs them at the times you set.
Listed on the Shopify App Store as “Alfred Order Edit & Cancel.” Lets your customers change or cancel their own orders before they ship, within the settings and rules you set. Depending on your settings, customers, your staff, and support agents you connect can change shipping addresses, items, quantities and shipping methods, or cancel orders. The App makes those changes in your Shopify store, issues refunds and requests payment of balances through Shopify, places fulfillment holds while an order can still be changed, and emails your customers their edit links and confirmations. Section 11 sets out terms specific to this App.
The Service is available exclusively to merchants with an active Shopify store. By using the Service, you represent and warrant that:
Access to Alfred is granted through Shopify’s OAuth authentication system. You do not create a separate account with us; instead, your Shopify store credentials serve as your means of authentication.
You are solely responsible for maintaining the security of your Shopify store account, including all credentials, API keys, and staff accounts that have access to your store. You agree to immediately notify us at alfredcommerceapps@gmail.com if you become aware of any unauthorized use of the Service through your store.
We are not responsible for any loss or damage arising from your failure to secure your Shopify store account or from unauthorized access to the Service through your store.
All charges for the Service are processed exclusively through Shopify’s billing API. By subscribing to a paid plan, you authorize Shopify to charge your account in accordance with Shopify’s payment terms. We do not directly collect or store your payment information.
Alfred Purchase Orders is offered under the following subscription plans:
Your applicable plan tier is determined by the higher of your store’s annualized net sales (calculated using a trailing 60-day period) and your total product variant count. Plan features and pricing are subject to change; we will provide reasonable notice of any changes.
New Alfred Purchase Orders merchants may be eligible for a 30-day free trial. During the trial period, you will have access to the Service at no charge. At the end of the trial, your subscription will automatically convert to a paid plan unless you uninstall the application before the trial expires.
An annual billing option is available at a discounted rate equivalent to receiving two months free compared to monthly billing. Annual subscriptions are billed in a single payment for the full year and are non-refundable except as required by applicable law.
If your store’s annualized net sales exceed the threshold for your current plan, you may be required to upgrade to the appropriate tier. Downgrades take effect at the beginning of your next billing cycle. We reserve the right to adjust your plan tier based on changes to your store’s sales volume.
If you are unsatisfied with the Service, you may request a refund within fourteen (14) days of your initial purchase or the start of a new billing cycle. Refund requests should be directed to alfredcommerceapps@gmail.com. Beyond this 14-day window, subscription fees are non-refundable except as required by applicable law. Annual subscriptions are eligible for a prorated refund within the first 30 days; after 30 days, annual fees are non-refundable.
Each Alfred Order Edits plan includes a number of edits per month:
Paid plans are billed every 30 days through Shopify and include a 14-day free trial. Alfred Order Edits has no yearly billing.
What counts as an edit. One edit is one confirmed set of changes to one order, however many things it changes (a new address and phone number together is one edit). Previews, checks by support agents, sending an edit link, requests that were never carried out, and automatic reversals of unpaid changes do not count.
Extra edits.On a paid plan, each edit beyond your plan’s included edits in a billing cycle is charged at $0.20 as a Shopify usage charge, up to $50 per cycle, which you approve in Shopify when you subscribe. Extra edits during the free trial are not charged. The most a cycle can cost, without a plan change, is $69 on Starter, $89 on Growth, and $109 on Scale.
When customer edits pause. When the cap is reached (350 edits in a cycle on Starter, 550 on Growth, 1,250 on Scale), or after 25 edits in a calendar month on Free, your customers and support agent links cannot start new edits or cancellations until your next cycle, and the edit page tells them to contact your store. Your staff can still edit orders from the Shopify admin. Upgrading lifts the pause right away.
Changing plans.An upgrade starts when you approve it in Shopify, which charges the prorated difference for the rest of the cycle; edits already made in the cycle count toward the new plan. A downgrade to a lower paid plan starts at your next billing cycle. Moving to Free cancels your Shopify subscription at once, with no refund for the rest of the period, and you keep your paid plan’s included edits until that period ends. Extra edits already charged stay charged.
Pricing for Alfred Launch Scheduler is shown on its Shopify App Store listing and in the App before you subscribe.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations in connection with your Shopify store.
You agree that you will not:
The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, and trademarks, is the exclusive property of Alfred Commerce and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Service.
You retain all ownership rights in the data you provide to or generate through the Service (“Merchant Data”). By using the Service, you grant us a limited, non-exclusive license to access, process, and display your Merchant Data solely for the purpose of providing and improving the Service.
We may use aggregated, anonymized, and de-identified data derived from usage of the Service for analytics, product improvement, and other lawful business purposes, provided that such data cannot reasonably be used to identify you or your store.
If you provide us with feedback, suggestions, ideas, or recommendations regarding the Service (“Feedback”), you grant Alfred Commerce a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable, and transferable license to use, reproduce, modify, and incorporate such Feedback into the Service or any other product or service without any obligation or compensation to you.
If you post reviews, testimonials, or comments about Alfred on third-party platforms (including but not limited to the Shopify App Store), you grant Alfred Commerce a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content for marketing, promotional, and informational purposes. We may attribute such content to you by name or store name unless you request otherwise.
By using the Service, you agree to receive transactional communications related to your account and the operation of the Service, including inventory alerts, product updates, and billing notifications. These communications are essential to the Service and cannot be opted out of while your subscription is active.
We may also send you promotional or marketing communications about Alfred features, tips, and related offerings. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at alfredcommerceapps@gmail.com. Opting out of marketing communications does not affect transactional communications.
Your privacy is important to us. Our collection, use, and protection of data are governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service accesses your Shopify store data through Shopify’s APIs in accordance with Shopify’s API terms of use and partner program agreements. Each App accesses only the data necessary to provide its features, as set out for each App in the Privacy Policy.
Alfred Purchase Orders and Alfred Launch Scheduler do not collect, store, or process personal data about your end customers (shoppers). Alfred Order Edits does, to let your customers change their own orders. For that data you are the controller and we are your processor, and our Data Processing Agreement applies and is incorporated into these Terms by reference.
Your Merchant Data, and your customers’ data processed by Alfred Order Edits, is stored on servers located in the United States. By using the Service, you consent to the transfer and storage of this data in the United States.
Alfred Order Edits acts on the settings and rules you configure. You decide which changes are allowed, for how long, on which orders, whether balances must be paid and by when, and how refunds are issued. You are responsible for:
The App releases only the fulfillment holds it placed itself, never charges a customer’s card without the customer paying through Shopify’s payment page, and never gives an edit link to a support agent: links are only emailed to the address on the order.
Address suggestions come from Google and may be wrong; your customer chooses whether to accept them. Shipping rates, taxes, and refund amounts are calculated by Shopify.
We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or factors beyond our reasonable control, including outages of Shopify’s platform or third-party infrastructure.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
The forecasting, demand planning, Purchase Plan generation, and analytics features of the Service are provided for informational purposes only and do not constitute financial, legal, accounting, or other professional advice. You acknowledge that all purchasing, inventory, and business decisions are made at your sole discretion and risk. We do not guarantee the accuracy, completeness, or reliability of any forecasts, recommendations, or data provided by the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALFRED COMMERCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO US (THROUGH SHOPIFY’S BILLING SYSTEM) DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Alfred Commerce and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Either party may terminate this agreement at any time.
By You: You may terminate your use of an App at any time by uninstalling it from your Shopify store. Uninstalling an App terminates these Terms for that App.
By Us: We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to a breach of these Terms, violation of applicable law, or conduct that we determine, in our sole discretion, to be harmful to the Service, other merchants, or third parties.
Effect of Termination: Upon termination, your right to access and use the Service ceases immediately. We may retain your Merchant Data for a reasonable period (not to exceed 90 days) following termination to comply with legal obligations, resolve disputes, or enforce our agreements. After such retention period, your Merchant Data will be permanently deleted unless a longer retention period is required by law.
Termination does not entitle you to a refund of any prepaid fees except as required by applicable law.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by updating the “Effective Date” at the top of these Terms and, where practicable, by notifying you through the Service or via email.
Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and uninstall the application.
These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.
Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the formation, interpretation, breach, or termination thereof, shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and shall take place in Wilmington, Delaware, or at another mutually agreed location.
Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdiction’s monetary limits.
Class Action Waiver: YOU AND ALFRED COMMERCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Injunctive Relief: Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, our Data Processing Agreement, and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Alfred Commerce with respect to the Service. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Alfred Commerce regarding the Service.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:
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